March 22, 2020 Update: Some of our policies have changed based on Federal regulations and changes surrounding the Covid-19 virus pandemic. Herein are the policies effective immediately.
Conditions of Use
We will provide services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following terms. We urge you to read them carefully.
Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Orion Learning International, Inc., a Wyoming Corporation (Orion), aka Keys and its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Orion, with copyright authorship for this compilation by Orion.
The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements, and other communications we provide to you electronically meet the legal requirements that such communications be in writing. Keys do not accept telephone, fax, or written orders. All product sales are to be made online through our website using a credit card for payment. Keys website(s) do not accept cash, checks or debit cards as payment. All orders must clear the central merchant bank of Wells Fargo before items will ship
By visiting this website, you agree that the laws of the State of Wyoming, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Orion and you, or its business partners and associates.
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court in Cheyenne Wyoming and you consent to exclusive jurisdiction and venue of such courts.
Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy, or injurious in any other way to third parties. Content has to be free of software viruses, political campaigns, and commercial solicitation.
We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant [name] non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.
License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content, and cancel orders in their sole discretion.
Keys do not accept telephone, fax, or written orders. All product sales are to be made online through our website using a credit card for payment. Keys website(s) do not accept cash, checks or debit cards as payment. All orders must clear the central merchant bank of Wells Fargo before any items ship.
Returns Purchased from Sellers, Stores, Resellers et al
Resellers who purchase Keys products do so to resell products to consumers. This purchasing action pushes the ownership and returns policies to that reseller, and Orion nor its subsidiaries hold any responsibility. Returns of products purchased from resellers stores, websites et al. must be returned to the place where they were originally purchased for credit or refund. Each US State has specific laws governing returns, and you should check the laws of your State or the reseller’s State before making a return attempt to that reseller. Any dispute you have regarding Keys products purchased from a reseller must be resolved with that reseller. Orion/Keys will not accept returns for credit or refund from consumers who purchased products from any reseller that purchased good and take possession of products from Keys/Orion.
Return Policy for Incorrectly Fulfilled Orders
Keys must be notified via email to firstname.lastname@example.org within ten (10) calendar days ARO (After Receipt of Order) to refund (credit) and amend the original order. Keys will issue an RMA (return merchandise authorization), for unused and unopened products and modify the order. Keys will pay for the return shipping for errors we make only.
Return Policy for Incorrectly Ordered Products.
If an order is placed online by the customer and was incorrectly ordered, Keys must be notified via email to email@example.com within ten (10) calendar days ARO (After Receipt of Order) to refund and amend the original order. Keys will issue an RMA (return merchandise authorization), a refund (credit) minus a 15% restocking fee for the items, and modify the order. The customer is responsible for returning the items at their expense. Items must be unopened for a return to be authorized. Returns will be issued a store credit for future use. No cash refunds are issued.
Return Policy for Unsatisfactyory Products.
Keys products are produced from natural ingredients that will have different scent levels based on seasonality. Further, Keys does not use contra-chemicals to minimize or unscent any products. We encourage you to purchase sample sachets if you are uncertain of how a product smells or performs. Should you not like a product for any reason, Keys will issue a store credit within the first 30 days ARO (After Receipt of Order). There are no cash refunds. Product purchased beyond 30 days will not be accepted for return, nor will a refund or credit be issued. Please contact firstname.lastname@example.org to request a credit and RMA (return merchandise authorization)
All credits must be used within 90 days of issuance. Credits beyond 90 days are forfeited.