Keys Returns and Refunds Policy
Thank you for shopping at Keys.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
Before you return a product, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- You obtained a Return Merchandise Number (RMN) from us
To obtain a Return Merchandise Number (RMN), contact us:
- By visiting this page on our customer service website: Click Here or paste this URL into your browser. http://www.orionlearning.com/keyscare/
Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
510 Conger St
Eugene, Oregon 97402
Shipping charges incurred in connection with the return of a product are non-refundable unless determined otherwise by the customer service agent.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Keys.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: http://www.orionlearning.com/keyscare/