Your skin is your largest organ. 80% of people have skin problems. At KEYS®, we create clean, safe, natural products without chemicals that solve these problems. KEYS products make you feel and look better.
FAQ’s that may help
Ordering & Order Questions
If you are a legal entity selling through a storefront or on your own online store, Click Here for a description and application (Please note that we do not permit Amazon resellers because we already have a sole source brand agreement with Amazon)
If you are an entrepreneur wishing to sell to friends at a local level, we have a Co-Opportunity Program that allows you to buy at a reduced cost. Â If that is you, Click Here for more information
- We do not markup shipping charges
- We do not charge for boxes or packing materials
- We do not have handling charges
- Contact your local post office by using the missing mail link here.  https://www.usps.com/help/missing-mail.htm   Do this first and wait to hear from the USPS. This form will ask if you suspect theft based on history.
- At the same time, check with neighbors to see if the package was accidentally delivered to another close address.
- After these steps, contact Keys Customer Service at https://www.keyspure.com/ask-keys/ after you have heard from the post office and they confirm your package is lost. We will refund your purchase, permitting you to place another order to a secure mailing address.
- Make sure to turn off any VPN’s
- Try a different browser.
- Make sure www.KeysPure.com is whitelisted on your router.
- Firewalls can be a problem if set too high a security level.
- Cable TV-based internet will throttle. So, one day you might be able to order, and the next may get zapped.
- Your billing address is different from what your credit card company has on file. It often takes them months to update changes. So try an old billing address if you have recently moved in the last six months.
- Your name has changed will also kick out an order if your credit card company is lagging on the update. Just like billing address
- You are trying to order from a country we do not serve.
- Your IP address has multiple fraud reports. Many cable internet providers use shared IP’s, and if there has been a fraud, it casts a shadow on that IP. If you can, try a different place or service to try to place the order.
- The internet is your area can be maxed out because of loads and traffic. Try a different time of day.
- You are trying to order using a cellular provider where tower loads are too busy.
- You are using a freebie email provider. We see problems with old Yahoo and AOL addresses being kicked by the US Merchant Banking System. This is sometimes true of Gmail accounts. We use Wells Fargo Merchant Banking which can be a bit restrictive.
Keys Returns and Refunds Policy (Post Covid-19)
Thank you for shopping at Keys. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a store credit. Before you return a product, please make sure that:- The product was purchased in the last 30 days
- The product is in its original packaging
- You obtained a Return Merchandise Number (RMN) from us
- By visiting this page by using the form above.
- You will be given an address to send the package along with the RMA instructions.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us by going to Ask Us in the information tab of the website.Keys Products- Use and Usage
- While you could use them interchangeably, it's best to use each product as intended for optimal results: Nextra NeoRetinol has a potent anti-aging formula for delicate facial skin. Using it on the body may be less effective and more expensive than using Nextra Body.
- Nextra Body is a richer, more emollient formula that may feel too heavy for facial use.
- Nextra NeoRetinol:Â Reduces fine lines and wrinkles, evens skin tone, enhances texture, and promotes a brighter, more youthful complexion.
- Nextra Body:Â Deeply hydrates, softens, and improves overall skin health for the body. Helps diminish the appearance of uneven skin tone, rough patches, and crepey skin.
- Nextra NeoRetinol:Â Apply to clean, dry face morning and night. Follow with a moisturizer if needed.
- Nextra Body:Â Apply liberally to clean, dry skin all over the body, focusing on dry or rough areas. Use daily for best results.
Natural skincare products use whole, minimally processed ingredients sourced directly from nature. Unlike synthetic formulations, these ingredients are not standardized in a lab. As a result, factors such as the season, weather, soil, and even the time of harvest can affect the color, scent, texture, and consistency of the final product—even when the recipe remains unchanged.
Causes of variations in natural ingredients include:
- Seasonal and Environmental Changes: Plants and botanicals grow differently depending on sunlight, rainfall, temperature, and soil conditions. For example, lavender harvested in a hot, dry summer may have a stronger scent than that grown in a cooler, wetter season.
- - Harvest Timing: The stage at which a plant is picked affects the concentration of active compounds, pigments, and essential oils, leading to changes in the product’s characteristics.
- - Geographical Differences: Ingredients sourced from different regions or farms may have unique properties due to the local environment and cultivation practices.
- - Natural Pigments and Oils: The natural colors and scents in plant-based ingredients can vary widely. For example, the color of a balm or the aroma of a cream might shift from batch to batch, reflecting the plant’s natural diversity.
- - Nutritional Diversity: Each batch may offer a slightly different mix of beneficial plant compounds, antioxidants, and nutrients.
- - Authenticity: Variations confirm the absence of harsh chemicals, synthetic dyes, and artificial fragrances.
- - Connection to Nature: Using products that reflect the natural world fosters a deeper appreciation for the rhythms and cycles of nature.
KEYS Off The Wall FAQs.
Q:Why are celebrities getting into the skincare business?
A: Because apparently, being a multi-millionaire and world-famous isn't enough. They need to dominate your bathroom cabinet too!
Q:Why are we getting into the music business?
A: Well, if celebrities can pivot to skincare, we figure we can pivot to music. It's only fair!
Read the full story Here or click on the album cover below and listen to our first single, Skin Bandits."
Over 15 years ago, we introduced Keys Eye Butter to 300 Hollywood makeup artists, which has led to the development of new products and exciting adventures. Luminos was specifically invented for the TV show "Ghost Whisperer," and we served as the green product line featured on the actors in the TV hit "Weeds" for three seasons. We have been present on the red carpet at the Oscars multiple times, always prioritizing eco-friendly and clean products.
Additionally, we have been featured in the celebrity gift bags at Maria Shriver's California Women's Conference for three consecutive years. While there are many movies and TV shows we can't specifically mention, actors and makeup artists consistently choose our products due to their integrity and the purity of our ingredients. Ultimately, we strive to be a company that caters to everyone.
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