Just Ask

Keys Help & FAQ’s

This is the way to ask questions about orders, ordering, products, product uses, becoming a Keys reseller, and anything you want to know.  This is an automated system that will reach out to the next available person during normal working hours during the workweek. Our team receives a notice and will get to your request as soon as they can.

Please choose the appropriate department and topics.  This will help us to direct your inquiry to the best person.

But First!  We have a few Frequently Asked Questions (FAQ’s) below the form that might answer your question. So, please check them first.

Please also note that if you are interested in learning about Keys Wholesale Programs, there is a department for that as well.

Category Name > Use & Usage
What To Use & When on My Face

There are no redundant Keys “Face” products.  All of them have a place and use.  Regimens vary regarding how much and when.  Your skin is different and therefore the regimen is different for everyone.

Below is a regimen if you were to use all of the face products in order of use:

  1. Wash with Island Rx Foaming Wash, Rinse, Pat Dry
  2. If you use Omni or AquaVit toner, do that next and let dry naturally as a deep toner
  3. Use Nextra NeoRetinol on all areas you want to smooth, brighten, or to reduce aging marks. Please do keep in mind that Nextra NeoRetinol is an active ingredient product.  Less is more, so use a thin application or thin more applying to slightly damp skin.  Our only experience with any irritation over the two-year test period was when people used too much.
  4. Reflex serum on spot areas where super hydration, dryness, or patches are seen
  5. Eye Butter for around the eye and lips
  6. Luminos Moisturizer for night or evening
  7. Solar Rx as an SPF daytime moisturizer with sun protection
  8. Tortuga Lotion for extremely dry areas in cold or dry regions.  Use where needed on face, hands, elbows, feet, etc.

Some customers use all and some customers use all depending on the time of year and their climate.  Younger hydrated skin needs less